Data Deletion Instructions

This page explains how to have the data Enéh AI Chatbot holds about you deleted — with a separate section for Facebook Messenger and WhatsApp, because that data reaches us from Meta. Our full processing description lives in the Privacy Notice.

1. Who this page is for

• A business that connected its own Facebook Page or WhatsApp number to Enéh.
• A person who messaged a business whose messages Enéh answers.

2. What we store from Meta's platforms

About the connected business:

• the Facebook Page id and name, or the WhatsApp phone number id and WhatsApp Business Account id;
• an access token, stored encrypted — this is what lets us send replies on your behalf.

About a person who sends a message:

• the platform-scoped sender id (a page-scoped PSID on Messenger, the phone number on WhatsApp);
• the message text, its timestamp and the assistant's replies, so the conversation has a history.

What we never receive: your Facebook profile, your friends, your posts, your email address or any advertising data. We never use any of this to train AI models.

3. As a business: disconnect the channel

1. Sign in to the owner panel.
2. Open Setup → Messaging channels.
3. Click Disconnect next to Messenger or WhatsApp.

That deletes the stored token and the channel link immediately, unsubscribes the Page from our webhook, and we stop receiving messages. Conversations already held are removed automatically at the end of the retention period (90 days by default) — ask us if you want them gone sooner and we will delete them within 30 days.

You can also revoke our access on Facebook itself: Settings & privacy → Settings → Business integrations → Enéh → Remove.

4. As a person who messaged a business: delete your conversation

The business you messaged is the controller of that conversation; Enéh stores it on their behalf as a processor. You can ask either of us:

• the business you messaged, directly; or
• us, at support (at) eneh (dot) hu.

Include the Facebook Page name or WhatsApp number you wrote to and roughly when — that is enough to find the conversation. We confirm the request with the business concerned, delete within 30 days, and write back to confirm.

5. Automatic deletion

Deletion also happens without you asking: conversations are removed by a daily job once the retention period set by the business (90 days by default) has passed.

6. Contact