About Enéh
What is Enéh?
Enéh is an AI-powered chat assistant that appears as a discreet bubble on your website. 24 hours a day, in the visitor’s own language, it answers your customers’ questions — whether about prices, opening hours, services, the menu or directions — all based solely on your own business information.
How does the assistant know the exact information?
We build a closed, private knowledge base for it from your website and the details you provide. The assistant works only from that source, so it doesn’t make things up. Frequently changing details (such as prices or opening hours) are managed in a separate, structured database, guaranteeing up-to-date accuracy.
Which technology powers the assistant?
Enéh is built on Claude, Anthropic’s top-tier language model, and runs on servers that comply with EU data-protection requirements. You don’t need your own AI account or API keys — the service includes everything.
How is this different from a traditional chatbot?
Old chatbots follow rigid decision trees and pre-written buttons. Enéh, by contrast, understands natural, free-flowing human speech and gives precise answers in a real conversation — exactly as if the customer were talking things over with a trained colleague of yours.
Which businesses is Enéh built for?
We designed it specifically for small and medium businesses that constantly receive repeat customer questions: restaurants, accommodation providers, private practices, shops and local service providers. If you have to answer the same questions again and again by phone or email, Enéh takes over most of that work.
Getting started
How do I get started?
Get in touch and we’ll take care of everything! We read your website, build the knowledge base, test its accuracy, and hand over a ready-to-use assistant. This is a fully managed service, so you don’t have to deal with any technical setup.
How long does setup take?
For an average business the assistant is fully ready within a few days. We prepare the configuration, you review it, and after your approval we take it live immediately.
What do I need to provide to get started?
We only need your website address and confirmation of the key details (opening hours, prices, menu, contact details, and where reservations/inquiries should be sent). That’s enough for us to build and fine-tune the entire system.
How does the assistant get onto my website?
Enéh works with just a single line of code: a tiny <script> tag placed on your page. It’s compatible with any platform or CMS (WordPress, Shopify, custom development, and so on). We give you the snippet, or help you insert it on request.
Won’t it ruin my website’s appearance?
Not at all. The chat widget runs in a completely isolated technical environment (a shadow root), so it’s guaranteed never to interfere with your website’s existing styling. We fully match the colours, the logo and the buttons to your brand.
Can I try it before it goes live?
Of course. Before launch we provide a private test page where you can try the assistant running on your own data live, and request any changes you need.
What the assistant can do
What languages does it speak?
It adapts to the visitor automatically: it answers a Hungarian visitor in Hungarian, and a foreign visitor in English or their own native language. It’s a genuinely multilingual system, not a set of pre-configured language pairs.
Can it handle reservations?
Yes! It can capture a reservation request (name, phone number, party size, preferred time) and forward it to you instantly. The assistant always makes clear that finalising the booking requires your approval, so it never makes irresponsible promises.
Is it suitable for collecting leads and inquiries?
Yes. The assistant collects interested visitors’ contact details and message, records them in your dashboard instantly, and emails them to you as well. This way you never lose a single night-time or weekend potential customer.
What happens when a customer wants a real person?
The assistant immediately recognises when human help is needed. It gathers the important information and notifies your team so a colleague can take over the conversation. It never deceives the user: it always makes clear that it is an artificial intelligence.
Can visitors send images?
On the Pro plan, yes. Visitors can attach photos (for example of a faulty part, a document or a product) which the assistant can interpret. This feature is not available on the Starter or Advanced plans.
What if the assistant doesn’t know the answer?
It won’t invent false information. If there’s no answer to a question in its knowledge base, it politely says so, gives your direct contact details, or offers to forward the question to your team.
Does it work on mobile phones too?
Yes, the interface is 100% mobile-friendly. It displays perfectly on phones, tablets and computers, and the replies arrive with a natural, typing-like animation.
Does it tell users it’s an AI?
In every case. The indicator shown in the widget complies with the EU AI Act. Transparency is one of our core values, so customers always know they are communicating with an intelligent assistant.
Managing your assistant
What is the owner dashboard for?
On a clean interface you can follow your latest conversations, the common questions, and incoming reservations and leads. You can also change your business data, the assistant’s look and the welcome message at any time.
How do I update prices or opening hours?
In the “Business data” menu of your dashboard. Any changes you save there are applied by the assistant immediately, with no waiting and no re-deployment.
Can I change the chat’s appearance?
Yes. In the settings you can rewrite the welcome message at any time and change the primary colour, the logo and the launcher button label. If you like, we can also configure these to match your brand for you.
Do I get notified about new inquiries?
Yes. We send an instant email notification for every new reservation request, lead and human handoff, so you can respond quickly. Reservations can be confirmed or rejected from the dashboard with a single click.
Can I read through the conversations?
Yes, all past conversations can be reviewed in the dashboard. It’s an excellent way to learn your customers’ real needs and to expand the knowledge base.
What language is the dashboard available in?
The interface can be used in both Hungarian and English, and you can switch between the languages at any time. (This doesn’t affect how the assistant works — it will still reply in the visitor’s language.)
Plans & pricing
How much does the service cost?
We offer three monthly plans: Starter at 9,900 HUF/month (up to 200 conversations/month), Advanced at 14,900 HUF/month (up to 500 conversations/month, plus a custom assistant name), and Pro at 29,900 HUF/month (up to 3,000 conversations/month, image analysis, custom assistant name, removal of the "Powered by Enéh" badge, and priority support). For larger volumes or bespoke needs we provide an Enterprise / Custom plan.
What exactly counts as a “conversation”?
A conversation means one full visitor session, not a single message. Within a session the visitor can ask any number of questions. A new conversation only starts if the user returns to the site after about an hour of inactivity. So a lengthy exchange of a dozen messages still counts as only 1 conversation.
What’s the difference between the Starter, Advanced and Pro plans?
The main difference is the monthly conversation allowance: Starter 200, Advanced 500, Pro 3,000. Advanced also lets you set a custom name for the assistant. Pro adds visual image analysis, the custom assistant name, removal of the "Powered by Enéh" badge from the widget, and priority support. Starter suits low-traffic sites, Advanced fits a steady flow of enquiries, and Pro is built for busy businesses that want a fully branded, image-capable assistant.
What happens if I exceed my monthly allowance?
There are no hidden costs or unexpected overage fees. When the allowance is reached, the assistant switches to a polite message directing visitors to your direct contact details, and we get in touch with you about upgrading your plan.
Can I change plans later?
Yes, you can switch between plans at any time. Your knowledge base, settings and history remain fully intact through the switch.
Data, privacy & security
Is the system GDPR compliant?
Yes, GDPR compliance is a cornerstone of our system. AI processing runs on servers located in the EU region, we store only the data needed for operation, and we apply automatic deletion rules. We act as the data processor for your customers’ data.
How long are conversations kept?
By default we store conversation history for 90 days, then delete it automatically. On request, this period can be adjusted individually.
Does the widget use cookies?
No, the widget does not place cookies in the visitor’s browser. It only stores an anonymous session identifier in local storage (localStorage) so that a returning visitor can continue the conversation they started.
Is my data used to train AI?
Definitely not. Your business data and the conversations serve only to serve your own customers. We do not hand over any data to train public AI models.
Support
How do I get help?
We provide full support by email in Hungarian and English. Because Enéh is a managed service, we also proactively help make sure the assistant always gives the most accurate answers possible.
If an answer is inaccurate, how do I improve the assistant’s knowledge?
If the fact is among your “Business data”, simply rewrite it in the dashboard and the correction goes live instantly. If fine-tuning related to your website content is needed, let us know and we’ll update the knowledge base.
Can I add more information over time?
Of course. You can keep your business data current at any time, and at seasonal changes (new menu, changed opening hours, new services) we re-read your website free of charge.
Is there a lock-in period? Can I cancel the service?
Our plans work on a monthly subscription basis, with no long-term commitment. You can request cancellation or changes from us at any time.
Installation & embedding
How exactly do I add Enéh to my website?
You add a single line of code — one small <script> tag that carries your unique identifier — anywhere in your page’s HTML, ideally just before the closing </body> tag. We give you the ready-made snippet; nothing else needs to be installed.
Where should I paste the code snippet?
The safest place is right before the closing </body> tag, but it works anywhere in the page. Because it loads asynchronously, its position doesn’t affect how or when your page displays.
How do I install it on WordPress?
You can paste the snippet into your theme’s footer, use a simple “insert headers and footers” plugin, or add it inside a Custom HTML block. If you prefer, send us access and we’ll place it for you.
How do I install it on Shopify?
In your Shopify admin open the theme code editor and paste the snippet into theme.liquid, just before </body>. It then appears on every page of your store.
How do I install it on Wix, Squarespace or Webflow?
Each of these has a “custom code” or “code injection” option in its settings where you paste the snippet into the body/footer for all pages. The exact menu name differs by platform, and we’re happy to guide you.
Can I install it with Google Tag Manager?
Yes. Create a new Custom HTML tag, paste the snippet, and set it to fire on all pages. This is a convenient option if you already manage your site’s tags through GTM.
Do I need any coding skills to install it?
No. Installing it is a simple copy-and-paste of one line, and if you’d rather not touch the code at all, we install it for you as part of the managed service.
Will the snippet slow down my website?
No. The script is tiny and loads asynchronously, so it never blocks your page from displaying. Visitors see your site load normally, and the chat bubble appears quietly in the corner.
Which domains will the assistant run on?
For security, the widget only runs on the website domain(s) we’ve registered for your account. If you move to a new domain or add another site, just let us know and we’ll authorise it.
Can I use it on more than one website?
Each website normally runs as its own assistant with its own knowledge base, so answers stay specific to that site. Tell us about your setup and we’ll advise on the best arrangement for multiple sites or subdomains.
How do I check that it’s working?
Open your website and look for the chat bubble in the bottom corner. Click it and ask a question — if it answers from your business information, the installation is correct.
How do I remove or pause the assistant?
To remove it, simply delete the one-line snippet from your site. To pause temporarily, just ask us — your knowledge base and settings are kept safe so you can switch it back on anytime.
Billing & payment
What payment methods do you accept?
The subscription is paid by bank card, billed monthly. Payments are processed by our payment provider over a secure connection.
Is card payment secure? Do you see my card details?
Yes, it’s secure, and no — your card details are handled entirely by the payment provider and are never visible to us.
Do I get an invoice?
Yes. An electronic invoice is issued automatically for each payment and sent to you, so your accounting is always in order.
What currency are the prices in?
Our plan prices are shown and charged in Hungarian forint (HUF).
Are there setup fees or hidden costs?
No. The monthly plan price is all you pay — there are no setup fees, and no surprise overage charges if you reach your conversation allowance.
How does the subscription renew?
The subscription renews automatically each month until you cancel. You can turn off automatic renewal or cancel at any time.
Can I upgrade or downgrade my plan anytime?
Yes, you can change plans whenever you like. Your knowledge base, settings and conversation history carry over unchanged.
What happens if a payment fails?
We notify you so you can update your payment details. If the subscription stays unpaid, the assistant is temporarily suspended — but your data is kept and everything resumes once payment goes through.
How do I cancel, and is there a lock-in period?
There’s no lock-in — it’s a monthly subscription. You can cancel anytime, and the assistant keeps working until the end of the period you’ve already paid for.
Do you offer refunds?
Because it’s a no-commitment monthly plan, you simply cancel to avoid the next charge. For any billing question or a specific refund request, contact us at support (at) eneh (dot) hu.
Can I sign up online myself?
Yes. You can register on our site, confirm your email address, choose a plan and pay — or we can set the whole thing up for you. Either way you get an owner dashboard afterwards.
I have a discount / coupon code — where do I use it?
If you received a coupon link, the discount is applied automatically at checkout. If you have just the code, enter it during signup or let us know and we’ll apply it for you.
Your account & login
Where do I log in to manage my assistant?
You manage everything from your owner dashboard. We send you the login link and credentials when your account is created; you can also reach it from the “Log in” option on our site.
I forgot my password — how do I reset it?
Use the “forgot password” link on the login page. We email you a secure link to set a new password. If you get stuck, contact support (at) eneh (dot) hu.
How do I change my email or password?
You can update these from your dashboard settings. If you need to change the main account email and can’t access it, contact us and we’ll help.
Do I need to verify my email address?
For self-serve signups, yes — we send a confirmation email you need to click before your account is active. This double opt-in protects your account.
Can more than one person access the dashboard?
Each business has an owner login by default. If you need to hand the account to a colleague, we can transfer the login to a new email address for you.
Is the dashboard available in English?
Yes. The dashboard works in both Hungarian and English and you can switch anytime. This is separate from the assistant, which always replies in each visitor’s own language.
How do I delete my account and data?
Just ask us at support (at) eneh (dot) hu and we’ll erase your data in line with GDPR (apart from records we’re legally required to keep, such as issued invoices).
Channels & integrations
Does Enéh only work on my website?
The website chat widget is the main channel and where most businesses start. We can also connect additional messaging channels on request — just tell us where your customers reach you.
Can it work on WhatsApp or Facebook Messenger?
WhatsApp and Messenger are supported as additional channels. If you’d like the assistant to answer there as well, get in touch and we’ll set it up for your account.
Can I export my leads and conversations?
Yes. Leads and reservation requests appear in your dashboard and are emailed to you, and conversation history is available there too. For a bulk export, just ask us.
Can it integrate with my CRM or booking system?
Out of the box the assistant captures reservation requests and leads and forwards them to you by email and in the dashboard. Deeper, custom integrations are possible as part of an Enterprise arrangement.
Does the reservation feature book a table automatically?
It captures the request (name, time, party size and so on) and forwards it to you instantly, making clear that final confirmation is yours. It doesn’t write into a live booking calendar unless a custom integration is set up.
Troubleshooting
The chat bubble doesn’t appear on my site — what do I check?
Check that the snippet is actually on the page, that you’re viewing the domain we registered for your account, and clear your browser cache (or try a private window). If it still doesn’t show, contact support (at) eneh (dot) hu.
The assistant gave a wrong or outdated answer — what do I do?
If the detail is in your structured “Business data” (like a price or opening hours), correct it in the dashboard and it goes live instantly. If it comes from your website content, let us know and we’ll update the knowledge base.
It says it doesn’t know something it should know.
That usually means the information isn’t in its knowledge base yet. Add it to your business data in the dashboard, or send it to us and we’ll include it — the assistant deliberately won’t guess.
It answered in the wrong language.
The assistant follows the language the visitor writes in. If a visitor switches languages mid-conversation, it adapts. Your welcome message can be set per language in the settings.
The widget looks like it clashes with my site’s design.
The widget runs inside an isolated shadow root, so it can’t affect your site’s styling and your CSS can’t affect it. If something still looks off, send us a screenshot and we’ll take a look.
The replies feel slow.
Answers normally arrive within a few seconds, streamed as the assistant “types”. Occasional slowness can come from network conditions. If it’s consistently slow, contact us so we can check.
The assistant stopped responding or shows an error.
First check that your subscription is active (an unpaid account is suspended). If it’s active and still not working, contact support (at) eneh (dot) hu with the details and we’ll investigate quickly.
Could an ad blocker stop the widget from loading?
It’s unlikely, because the widget loads as part of your own site rather than a third-party ad network. If you suspect it, try disabling the blocker briefly to confirm, then let us know.
I’m not receiving notification emails.
Check your spam folder and make sure the contact email in your settings is correct. You can also choose which events are emailed from the dashboard. If they’re still missing, contact us.
How do I report a bug or a problem?
Email us at support (at) eneh (dot) hu with a short description and, if possible, a screenshot and the page address. That helps us reproduce and fix it quickly.
Accuracy & the knowledge base
How do you make sure the answers are accurate?
The assistant answers only from a closed knowledge base we build from your website and details, plus a structured database for volatile facts. It doesn’t draw on the open internet, so it stays on your information.
Can it “hallucinate” or make things up?
It’s specifically designed not to. When something isn’t in its knowledge base, it says it doesn’t have that information and offers your contact details or a human handoff instead of guessing.
How do I keep prices and opening hours up to date?
These live in your structured “Business data”. Edit them in the dashboard and the change applies immediately, with no re-crawl or waiting.
My information changes seasonally — can you refresh it?
Yes. When your website changes (new menu, hours or services), we re-read it and refresh the knowledge base. Small, frequent details are best kept in your business data so you can update them yourself instantly.
Can I control what topics the assistant discusses?
Yes. It stays focused on your business. If a visitor asks about something unrelated, it politely steers the conversation back rather than answering off-topic questions.
Will it answer questions about competitors or general trivia?
No. It isn’t a general-purpose chatbot — it represents your business and answers from your information, so it won’t discuss competitors or unrelated topics.
Can I see what customers are asking?
Yes. All conversations are visible in your dashboard, which is a great way to spot recurring questions and to decide what to add to the knowledge base next.
How do I add a new answer to the knowledge base myself?
Add the fact in your business data in the dashboard, where it takes effect immediately. For larger additions from your website or documents, send them to us and we’ll ingest them for you.
More about Enéh
Is Enéh a Hungarian service?
Yes. Enéh is a Hungarian AI chat assistant service, with data handled in line with EU rules. You can reach us any time at support (at) eneh (dot) hu.
Can I see a demo before I buy?
Yes. We can build a live demo from your own website so you can try the assistant answering your real questions before deciding. Just request a demo and we’ll prepare it.
What makes Enéh different from big do-it-yourself chatbot tools?
Enéh is a fully managed, done-for-you service: we build and maintain the knowledge base, it’s grounded strictly in your data, it’s genuinely multilingual, and it’s run with EU data handling. You don’t assemble flows or manage AI keys yourself.
Who is responsible for the answers the assistant gives?
The assistant answers from the business information you provide and approve, so the content reflects your data. We keep it accurate to that source and never let it invent facts.
