About Enéh
What is Enéh?
Enéh is an AI chat assistant that lives in a small chat bubble on your website. It answers your customers’ questions 24/7 — opening hours, prices, services, menu, directions — using your own business information, and in the visitor’s own language.
How does the assistant know about my business?
We build a private knowledge base for you from your website and the details you give us. The assistant only answers from that knowledge — it does not make things up. Volatile facts like opening hours and prices are kept in a structured “business data” store so they are always exact.
Which AI powers the assistant?
Enéh runs on Claude, Anthropic’s state-of-the-art language model, using EU-region processing where available. You do not need your own AI account or API key — it is all included in your subscription.
How is this different from a scripted chatbot?
Old chatbots follow fixed decision trees and buttons. Enéh understands free-form questions in natural language and answers conversationally from your real content — so customers can just ask, the way they would ask a member of your staff.
Which businesses is Enéh built for?
It is designed for small and medium businesses that get repeat customer questions — restaurants, hotels and guesthouses, clinics and practices, shops and other local service businesses. If people phone or email you with the same questions, Enéh can handle most of them.
Getting started
How do I get started?
Get in touch and we do the heavy lifting. We read your website, prepare your knowledge base, review it for accuracy, and give you a ready-to-use assistant. This is a fully managed service — you don’t configure anything technical yourself.
How long does setup take?
For a typical small business the assistant can be ready in a matter of days, depending on how much content there is to review. We prepare everything, then you approve it before it goes live.
What do you need from me?
Your website address and confirmation of the key facts — opening hours, prices or menu, contact details, and where reservation or contact requests should go. That’s usually enough for us to build and fine-tune the assistant.
How does it get onto my website?
Enéh loads from a single line of code — one small <script> tag placed on your site. It works with any website or CMS (WordPress, Shopify, custom sites, and more). We give you the snippet, or help your web person add it.
Will the widget clash with my website’s design?
No. The chat widget runs in an isolated container (a shadow root), so it never inherits or breaks your site’s styles. We match its colours, logo and launcher to your brand.
Can I see it in action before it goes live?
Yes. Before launch we give you a private preview page running the real assistant against your real content, so you can test it and request changes.
What the assistant can do
What languages can the assistant speak?
It replies to each visitor in that visitor’s own language automatically — a Hungarian visitor gets Hungarian, an English visitor gets English, and so on — without any extra setup. It is genuinely multilingual, not a fixed pair of languages.
Can it take reservations or bookings?
Yes. The assistant can collect a reservation request — name, phone, party size and preferred time — and send it straight to you. It always makes clear that your business confirms the booking; the assistant never promises a confirmed table on its own.
Can it capture leads and contact requests?
Yes. When a visitor is interested, the assistant can collect their contact details and message as a lead, which appears in your dashboard and is emailed to you — so you never lose a potential customer to an unanswered late-night question.
What happens when a customer wants a real person?
The assistant recognises when to hand off. It gathers the context and notifies your team by email so a human can follow up. It never pretends to be a person — it is always clear that it is an AI.
Can customers send a photo?
On the Pro plan, yes. Visitors can attach an image (for example a product, a document or a problem they want help with) and the assistant can analyse it. Image analysis is not included on the Starter plan.
What if the assistant doesn’t know the answer?
It won’t invent an answer. If something is outside your knowledge base, it says so politely and points the customer to contact you directly or offers to pass the question to your team. Keeping it honest protects your reputation.
Does it work on mobile phones?
Yes. The widget is fully responsive and works on phones, tablets and desktops, with replies that stream in smoothly as they are written.
Does it tell customers it’s an AI?
Always. The widget carries a permanent AI disclosure, in line with the EU AI Act. Transparency is built in — customers always know they are chatting with an assistant.
Managing your assistant
What can I do in my dashboard?
You get a simple owner dashboard where you can see recent conversations, the most common questions, pending reservations and new leads, read full chat transcripts, edit your business data, and change your assistant’s appearance and welcome message.
How do I update opening hours, prices or my menu?
In the “business data” section of your dashboard. Anything you save there is used by the assistant immediately — no waiting, no re-deploy. This is the assistant’s single source of truth for exact facts.
Can I change the colours, logo and welcome message?
Yes — from the Settings page you can set the primary colour, launcher position and label, logo, and a welcome message (in Hungarian and English). If you’d rather not, we set it up to match your brand for you.
Will I be notified about new reservations and leads?
Yes. You receive an email whenever a reservation request, a new lead, or a handoff to staff comes in, so you can respond quickly. Reservations can be confirmed or rejected directly from your dashboard.
Can I read what customers asked?
Yes. You can review full conversation transcripts in your dashboard. It’s a great way to see what your customers actually want and to spot facts worth adding to your knowledge base.
What language is the dashboard in?
The owner dashboard is available in English and Hungarian, and you can switch between them at any time. (Note: your customers are still answered in whatever language they write in.)
Plans & pricing
How much does it cost?
There are two standard monthly plans: Starter at 14,900 HUF/month (up to 500 conversations) and Pro at 29,900 HUF/month (up to 3,000 conversations, plus image analysis). Larger or bespoke needs are covered by a custom Enterprise plan.
What exactly is a “conversation”?
A conversation is one visitor session, not a single message. A visitor can send as many messages as they like within a session; a new session only starts if they come back after about an hour of inactivity. So a chat with ten back-and-forth messages still counts as one conversation.
What’s the difference between Starter and Pro?
Pro includes a much higher monthly conversation allowance (3,000 vs 500) and adds visitor image analysis. Starter is ideal for smaller sites; Pro suits busier businesses or those who want customers to be able to send photos.
What happens if I go over my monthly conversations?
Instead of surprise charges, the assistant switches to a polite message directing visitors to contact you directly, and we get in touch about upgrading. You stay in control of your costs — there is a spend safeguard built into every plan.
Can I change plans later?
Yes. You can move between Starter, Pro and custom plans as your needs change — just let us know. Your knowledge base, settings and history stay the same.
Do you offer a custom or enterprise plan?
Yes. For higher volumes, multiple locations or special requirements we offer a custom plan with negotiated limits and pricing. Contact us to discuss what you need.
Data, privacy & security
Is Enéh GDPR compliant?
Yes, GDPR compliance is a core design goal. We use EU-region AI processing where available, store only what is needed to run the assistant, and apply automatic data retention limits. We act as your data processor for the chat data.
How long are conversations stored?
Conversation transcripts are kept for a limited retention period (90 days by default) and then automatically deleted. The retention window can be adjusted for your account if you need it shorter or longer.
Do you set cookies on my visitors?
The widget does not set cookies on your website. It stores a small anonymous identifier in the browser’s local storage only, so a returning visitor can continue their conversation — nothing is shared across other sites.
Is my data used to train AI models?
Your knowledge base is your own content, and your conversations are used only to answer your customers — not to train public AI models. Your business information stays private to your assistant.
Who can see my customers’ chats?
You, through your dashboard, and our team as your service provider for support and operations. Each business’s data is strictly separated from every other business on the platform.
Support & account
How do I get support?
We provide support by email in both Hungarian and English. Because Enéh is a managed service, we also proactively help keep your assistant accurate and up to date.
The assistant gave a slightly wrong answer — how do I fix it?
Update the relevant fact in your business data and the correction is live instantly. For anything from your website content, let us know and we’ll adjust the knowledge base. Reading transcripts is the fastest way to spot these.
Can I add new information over time?
Absolutely. You can keep your business data current yourself, and we can re-read your website or add new material whenever your offering changes — new menu, new services, seasonal hours, and so on.
Is there a long-term contract? Can I cancel?
Plans are billed monthly. You can discuss cancellation or changes with us at any time — please see your service agreement for the specific terms that apply to your account.
How do I try it or ask a question you haven’t covered?
The easiest way is to ask the assistant right here on this page — it’s the same product you’d get. For anything else, reach out and we’ll be glad to help.
