- Enéh
- E-commerce chatbot
E-commerce customer service
An e-commerce chatbot that takes the load off your customer service
Most webshop support questions repeat: shipping, payment, returns, sizes. Enéh answers them instantly and passes the real problems to your team with the full conversation attached.
- No setup fee
- We build & train it for you
- GDPR · data stored in the EU
- Cancel monthly
What does an e-commerce chatbot do for customer service?
An e-commerce chatbot's first job is to handle the front line of customer questions: instantly, around the clock and with consistent quality. In a typical webshop, most incoming questions revolve around a handful of topics — how much is shipping, when will the parcel arrive, how do I return it, is there another size.
The answers already exist in your policies and product data — someone just has to look them up. That's what Enéh does: it answers from approved knowledge and passes on only the cases that really need a person.
- Shipping fees, delivery times, payment methods
- Returns, exchanges, warranty — from your own policies
- Size, material, use, stock — from your product data
- Human handoff with the full conversation, plus live takeover
How it lightens your team's load
Fewer repetitive emails, faster answers, happier customers.
Instant first response
Shoppers don't wait hours for a simple answer — they get one within seconds.
24/7, peak season included
At night, at weekends and in your busiest periods — Black Friday, Christmas — it answers just as fast.
Handoff to a human
Complex or one-off cases — complaints, order changes — go to your team, and you can take over the conversation live.
A photo of the problem (Pro)
Shoppers can photograph the product or the part they need; Enéh helps from the image or forwards the case with it.
Remembers the history
Returning shoppers don't have to start over: Enéh knows what was discussed before.
Makes problems visible
The most common questions reveal where a product description or delivery page is falling short.
The most common webshop questions you can automate
These question types come up in almost every online store — and all of them can be answered from your existing policies and product data:
- “How much is shipping, and when is it free?”
- “If I order today, when will I get it?”
- “Can I pay cash on delivery, by card or by bank transfer?”
- “How do I send it back if the size is wrong?”
- “Do you have this in a bigger size or another colour?”
- “What's the warranty on this product?”
If the size is wrong, can I send it back? And who pays for postage?
Yes, you can return it within 14 days of delivery. Under our returns policy the return postage is paid by the customer, and we refund the price once the parcel arrives back with us. Would you like me to help you find a larger size instead?
Enéh doesn't look up the status of a specific order. In that case it asks for the order number and contact details and puts the case in front of your team — or you can step in live.
Chatbot and humans together — not instead
A good e-commerce chatbot never locks shoppers away from human help. Enéh knows exactly where its knowledge ends: when there is no approved answer, or the shopper wants a person, it alerts your team immediately.
Every conversation can be followed live from your dashboard, and you can take over at any moment. The shopper carries on in the same window and doesn't have to explain the problem again.
Hybrid (AI + human) support models reach nearly 90% customer satisfaction. (Source: Gartner)
Data protection and compliance
Webshop customer service handles personal data — and the chatbot is no exception. Enéh stores data on servers inside the European Union, operates in line with GDPR and the EU AI Act, and deletes conversations automatically and permanently after your chosen retention period.
We also provide a starter template for your privacy notice that you can fill in with your own details and have reviewed by a professional.
Email support or an e-commerce chatbot?
Shoppers ask the same questions — they just get answered differently.
Email and phone
- Answers arrive hours or days later
- Available in office hours only
- The same question answered a hundred times
- Emails pile up in peak season
- No view of what causes most questions
Enéh, e-commerce chatbot
- Answers within seconds
- 24/7, weekends and holidays included
- Repetitive questions resolved automatically
- Just as fast in peak season
- Statistics on the most common questions
Try how it answers
Ask about delivery, returns or payment in the demo shop — or see how a car service or a salon handles customer questions.
Online shop
Nordik Otthon
Try asking: “What do you recommend under 30,000 Ft?”
Open the live demo →
Car repair
PitStop Autószerviz
Try asking: “How much is an oil change?”
Open the live demo →
Beauty salon
Lumina Beauty & Spa
Try asking: “I'd like to book a massage”
Open the live demo →
Your business?
We build and train your own AI assistant — exactly like these demos. With no setup fee.
Get my own →
Live in three steps — about 15 minutes of your time
We do the building, training and maintenance. You approve what it may say.
You give us your website address
Enéh maps your site — prices, services, policies, FAQs — and builds its knowledge base from it. Run a webshop? Connect it and your product catalogue comes along too.
You approve its knowledge
Every fact is reviewed by a human before it goes live. Your assistant only tells customers what you have approved — and you can edit it anytime in under a minute.
One line on your website
Your webmaster pastes a single line of code — we send a one-page guide. From then on Enéh greets visitors, day and night.
Pricing
A conversation = one customer's visit. No hidden costs, no annual lock-in.
Starter
−90% first month- 200 customer conversations / month
- Booking requests and lead collection
- Seamless handoff to a human colleague
- Full setup and ongoing maintenance
Advanced
−80% first month- 500 customer conversations / month
- Custom assistant name (you choose what it's called)
- Everything in Starter
- For businesses with a steady flow of enquiries
Pro
−70% first month- 3,000 customer conversations / month
- Real-time booking with calendar sync
- In-chat image sending: 200 image analyses / month
- "Powered by Enéh" badge removed + priority support
- Everything in Advanced
Enterprise / Custom
For high-traffic or complex websites: multiple locations and multilingual operation, custom CRM integrations and internal workflows, automated handling of thousands of leads per month. Custom pricing tailored to your needs.
Frequently asked questions
What can an e-commerce chatbot answer?
Anything in its approved knowledge: shipping fees and delivery times, payment methods, returns, exchanges and warranty, plus product sizes, materials, prices and stock.
Can it look up an order's status?
No — Enéh doesn't connect to your order records. For those questions it collects the order number and contact details and hands the case to your team with the full conversation.
What if a shopper wants to talk to a person?
Enéh notifies your team immediately. From your dashboard you can join the conversation live and continue in the same window.
Can the chatbot invent a delivery time or a policy?
No. It answers only from the policies you have approved. When there is no approved information, it says so and calls a human.
Is it GDPR compliant?
Yes. Data is stored in the EU, conversations are deleted automatically after your chosen retention period, and we provide a starter template for your privacy notice.
How much does it cost?
Plans start at 9,900 HUF / month with no setup fee, cancellable monthly.
Free your support team from repetitive questions
We build it from your policies and product data — you approve what it may answer. No setup fee, cancel any month.
Larger or custom project? Write to us — we reply within 24 hours