- Enéh
- Ecommerce chatbot
Ecommerce chatbot
An ecommerce chatbot that sells like your best salesperson
Most ecommerce chatbots are FAQ machines. Enéh helps while people shop: it asks about their needs, recommends from your real catalogue, compares options and turns undecided visitors into buyers.
- No setup fee
- We build & train it for you
- GDPR · data stored in the EU
- Cancel monthly
What is an ecommerce chatbot?
An ecommerce chatbot is a conversational assistant built into an online store that helps shoppers: it answers questions, finds and recommends products and guides people through the decisions before a purchase. There are two main kinds — rule-based bots that follow pre-written decision trees, and AI-based bots that understand questions asked in the shopper's own words.
Enéh is the second kind, with one important difference: it doesn't answer “from its own head” but from your store's real product data and the knowledge you've approved. It talks like an experienced salesperson, but never invents a price or a feature.
- Needs discovery: asks about use, size and budget
- Recommendations from your live catalogue, with clickable product cards
- Comparisons and alternatives from your own range
- Lead capture when the shopper isn't ready to decide
How it helps you sell
It's there at every moment a shopper gets stuck on a decision.
Guided selling
A few questions to understand the need, then two or three well-reasoned suggestions — a conversation instead of filters.
Product comparison
“What's the difference between these two?” — explained clearly, from your product data.
Alternatives and add-ons
When something is out of stock or over budget, it suggests a similar item from your range — or a matching accessory.
Evening and weekend traffic
It keeps selling while your team is off: at night, at weekends, on holidays.
Warm leads
For larger quantities or custom requests it collects contact details and summarises the need for you.
What are shoppers asking?
Your dashboard lists the most common questions — revealing demand and gaps in your product descriptions.
Rule-based or AI ecommerce chatbot?
Rule-based chatbots work with buttons and pre-written scripts. They're cheap but rigid: when a shopper asks in their own words, the bot doesn't understand and the conversation hits a dead end.
An AI chatbot understands free text, but if it isn't properly constrained it can “hallucinate” — inventing a price, a discount or a feature. In an online store that isn't an inconvenience; it's a business risk.
Enéh combines the strengths of both: natural conversation, strictly tied to your real product data and approved knowledge. When it doesn't know something, it doesn't improvise — it calls a human.
I'm looking for a reading lamp next to the sofa, under 40k. What do you suggest?
I'd suggest the Fjord floor lamp: 150 cm tall, oak and linen, 34,990 HUF, and it's in stock. If space is tight, the Aurora table lamp is 18,990 HUF. Shall I show them side by side?
Which metrics show the impact?
An ecommerce chatbot's value isn't the number of conversations — it's the business result. These are worth tracking:
- Conversion among chatters — do more of the people who asked go on to buy?
- Share of out-of-hours conversations — how much interest did it catch that would previously have been lost?
- Questions resolved automatically — how much support work did it take off your team?
- Leads captured — how many quote requests or larger orders came through the chat?
Enéh's dashboard shows every conversation, lead and booking in one place, with traffic and satisfaction statistics and a list of the most common questions.
Not only for webshops
The same “recommend from the catalogue” approach works where the sale ends in a meeting rather than a basket. At a car dealership, Enéh filters the cars in stock by make, price and fuel type, then arranges a test drive; at an estate agency it shows the listings that match a buyer's criteria and sets up a viewing.
Running a webshop? We've summarised the practical steps — platforms, sync, costs — on AI chatbot for webshops.
FAQ bot or sales assistant?
You can see the difference in the basket.
An FAQ chatbot
- Pre-written answers and buttons
- Doesn't know your range or stock
- Never asks about the shopper's needs
- Lets undecided shoppers walk away
- No way to see what it brought in
Enéh, sales assistant
- Understands questions in the shopper's own words
- Recommends from your live catalogue, with product cards
- Discovers needs, compares, offers alternatives
- Captures a lead when the shopper isn't ready
- Dashboard: conversations, leads, statistics
Watch it recommend
All three demos work from a real, filterable catalogue. Ask for a recommendation the way a shopper would — with a budget and a need.
Online shop
Nordik Otthon
Try asking: “What do you recommend under 30,000 Ft?”
Open the live demo →
Car dealership
Horizont Autóház
Try asking: “I'd like to book a test drive”
Open the live demo →
Real estate
Panoráma Ingatlan
Try asking: “I'm looking for a 3-room flat in Buda”
Open the live demo →
Your business?
We build and train your own AI assistant — exactly like these demos. With no setup fee.
Get my own →
Live in three steps — about 15 minutes of your time
We do the building, training and maintenance. You approve what it may say.
You give us your website address
Enéh maps your site — prices, services, policies, FAQs — and builds its knowledge base from it. Run a webshop? Connect it and your product catalogue comes along too.
You approve its knowledge
Every fact is reviewed by a human before it goes live. Your assistant only tells customers what you have approved — and you can edit it anytime in under a minute.
One line on your website
Your webmaster pastes a single line of code — we send a one-page guide. From then on Enéh greets visitors, day and night.
Pricing
A conversation = one customer's visit. No hidden costs, no annual lock-in.
Starter
−90% first month- 200 customer conversations / month
- Booking requests and lead collection
- Seamless handoff to a human colleague
- Full setup and ongoing maintenance
Advanced
−80% first month- 500 customer conversations / month
- Custom assistant name (you choose what it's called)
- Everything in Starter
- For businesses with a steady flow of enquiries
Pro
−70% first month- 3,000 customer conversations / month
- Real-time booking with calendar sync
- In-chat image sending: 200 image analyses / month
- "Powered by Enéh" badge removed + priority support
- Everything in Advanced
Enterprise / Custom
For high-traffic or complex websites: multiple locations and multilingual operation, custom CRM integrations and internal workflows, automated handling of thousands of leads per month. Custom pricing tailored to your needs.
Frequently asked questions
How is an ecommerce chatbot different from live chat?
Live chat needs a person who knows the range and happens to be free. An ecommerce chatbot answers instantly, day and night, and recommends from your real product data. With Enéh you keep live chat too: you can join any conversation at any time.
How does the chatbot know what to recommend?
From your shop's synced product catalogue: it filters by name, price, stock, category and attributes and shows matching products on clickable cards.
Can it recommend something you don't sell?
No. Enéh only recommends products in your catalogue and quotes prices and stock from it. If it can't find something, it says so.
Can I measure what it brings in?
Your dashboard tracks conversations, captured leads and bookings with statistics, so you can see exactly what the assistant does.
How much does it cost?
Plans start at 9,900 HUF / month with no setup fee and no annual commitment. Setup and maintenance are included in the monthly fee.
Which shop platforms does it support?
WooCommerce, Shopify and UNAS, plus Shoprenter, PrestaShop, Magento, Wix and others via a product feed. Custom shops can connect through our API.
Give your store a salesperson who knows every product
No setup fee, cancel any month. We build and train it — you approve what it may say.
Larger or custom project? Write to us — we reply within 24 hours